This multiday course teaches a step-by-step process to enhance accountability, improve performance and ensure execution. Learn how to talk about violated expectations in a way that solves problems while improving relationships, which can lead to improved individual, team and organizational effectiveness.

The objectives for this course include:

Before the confrontation:

• Identify the right problem and decide if and how to deal with it
• Take charge of emotions by viewing problems through sources of influence

During the confrontation:

• Describe the problem in a way that sets the right tone for everything that follows
• Diagnose whether the problem is due to motivation, ability or both
• Make it motivating without having to rely on power
• Make it easy by jointly identifying and removing barriers
• Deal with interruptions and side issues without getting sidetracked

After the confrontation:

• Determine whether the confrontation is completely resolved
• Set clear action plans and follow-up methods

To register for this course, call 1-800-82-SHARP (1-800-827-4277), Monday through Friday, from 7 am to 7 pm. Please provide the agent with your name, employee number, entity and department name and cost center number.

*Please note that the online classes will be held over five sessions (2.5 hours per session). The in-person classes will take place in a two-day period. Please plan to attend all class sessions.